Based upon your description, the decision you obtained seems to get a rip-off. Telus will take customer security extremely seriously, and we want to assure you of the subsequent:
I are already a Telus customer due to the fact 2001. I moved to my new place in August of 2020 And that i am continue to waiting for an optik TV box which i experienced requested appropriate immediately after I moved in.
Sounds like an individual dropped the ball on the Optik Tv set box. I would comply with up with them for getting this sorted out.
Good day RoHo_ and many thanks for your time and effort, our team are going to be joyful to take a look at this with you. We are going to will need more details regarding your account so we are going to ship you A personal concept Soon, thanks!
The brand new contacting feature requires not known callers to pay attention to a short message and manually answer that has a one particular-digit code. By way of example, a first-time dialer trying to hook up with a customer with the Call Control aspect might be greeted with a brief information stating “this variety has Contact Command – to receive by means of, please press nine.” The amount is randomly created. When the digit is pressed, the decision will link.
Nonetheless, the very best just transpired. Immediately after conversing with Telus company, I was not pleased with the strategy available and requested to become tranferred into the LOYALTY dept. She modified the cost of the information plan but greater the price of the cellular phone for the net of -$1. WHAT A JOKE!!!
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It really is achievable the recipient of you cell calls has that info in their contacts. The cellular phone will Exhibit that if it's a match for you personally number.
Merely variety the small print within your inquiry in a message and it will be sent to Telus technical support some human agent. Messaging here is asynchronous (non-Reside), so you're able to near the application or go about your day even though the agent will work to finding you a resolution.
@Oleginza Wrote: I identified as Telus CS at 8.55AM Mountain time and so they hanged up on me, indicating that I should contact throughout "standard Business office hours". Is this for true?
Dependant on your description, the call you received seems to become a fraud. Telus will take customer security incredibly critically, and we wish to assure you of the next:
I was just looking to go away some opinions (and to vent) so that perhaps Telus may make conversation simpler Down the road. The full ordeal was really painful - throughout just a little digicam I planned to return.
Then you start to complain you were promised things not included in the legit solution. Given that your personal facts was accustomed to incorporate this for your account, how can you gain when instructed we did not provide you with that. It can seem like you Individually subscribed.